ReadersMagnet became BBB accredited for the first time in 2018. After four years, the company continues to receive high recognition from the same accrediting body including the honor of being a finalist for the BBB Torch Awards for Ethics 2022. This continually solidifies the agency’s credibility in the self-publishing and marketing industry.
From A- rating in 2018, ReadersMagnet (RM) is now graded A+ by the Better Business Bureau (BBB). A BBB-accredited agency with an A+ rating has a score of 97 to 100, a few steps away from the 90 to 93.99 of the A- rating. The grading system is based on certain elements, such as complaint volume, type of business, transparent business practices, and a lot more.
Business’s Complaint History
BBB constantly monitors complaints received by ReadersMagnet. Most of the objections are from authors who didn’t actually experience any of the company’s services yet. Many of the criticisms are from authors who are irritated about receiving calls. In fact, publishing consultants try to reach out to them to extend a helping hand.
Whenever we receive legitimate issues, we make sure that we respond appropriately. We resolve complaints as soon as possible to ensure the satisfaction of our valued authors.
Type of Business
ReadersMagnet mainly offers self-publishing and marketing services, such as black and white printing, children’s book publication, digital marketing, dynamic website creation, and online brand publicity. In running the business, we see to it the best practices in the world of publishing are being observed and implemented.
The BBB accrediting body could attest if any violation of the law occurs during the operations, which they are observing for six years now.
Transparent Business Practices
The rating of a BBB-accredited company is lowered if they have found that the business is not being transparent. This is based on specified standards about marketplace conduct. The determiners include the incomplete presentation of information about the products and services. It is followed by the use of a false business address.
Since the start of the business, ReadersMagnet is clear about its varied publishing and marketing services. They are clearly elaborated on our website. Also, we are transparent about putting our complete address, which is located in San Diego, California. We are also honest about telling our authors that we outsource staff members from the Philippines.
Aside from the three factors above, the other rating elements include time in business, failure to honor commitments to BBB, licensing and government actions known to BBB, and advertising issues known to BBB.
The BBB A+ accreditation confirms ReadersMagnet’s standing in the marketplace as a reliable provider of publishing and book marketing services to authors. This trustworthiness is based on ReadersMagnet’s commitment to providing high-quality services and upholding standards of excellence.
If you need more information, feel free to browse our website. You may also directly call us at 1-800-805-0762 or send a message at [email protected]. We’re here to listen to you.